Know Your Rights

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Stop and search

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Do you know about the “stop and search” and “stop and account” laws?

Read 'Stop and search' in full

Video ban

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Why have some music videos been removed from YouTube?

Read 'Video ban' in full

Ticket touting

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Ever wanted to buy tickets for a concert and found them online for twice the price? n2k looks at ticket touting and how it affects you.

Read 'Ticket touting' in full

5 Things u need2know

  1. Consumer legislation protects you when shopping in the high street and 'at a distance' (over the phone, by post and via the internet).
  2. You can get your money back or a repair or replacement if a product is faulty or does not do what it is supposed to.
  3. You are not entitled to anything if you just change your mind, unless you are purchasing 'at a distance'.
  4. You are entitled to a full refund if you order goods 'at a distance' and do not receive them within 30 days or by another agreed date.
  5. If you are not sure of your rights, contact your Citizen's Advice Bureau.

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