Know Your Rights

Administration

Portsmouth FC has 'gone into administration'. What does this term mean?

Future laws must pass different stages before they can be enforced.

Ever been ripped-off via your phone? You're not the only one.

Consumer legislation protects you when shopping in the high street and 'at a distance' (over the phone, by post and via the internet).
You can get your money back or a repair or replacement if a product is faulty or does not do what it is supposed to.
You are not entitled to anything if you just change your mind, unless you are purchasing 'at a distance'.
You are entitled to a full refund if you order goods 'at a distance' and do not receive them within 30 days or by another agreed date.
If you are not sure of your rights, contact your Citizen's Advice Bureau.