Know Your Rights

J8 Summit

A group of young people from around the world are meeting for the UNICEF J8 Summit. What is J8?

Ever wanted to buy tickets for a concert and found them online for twice the price? n2k looks at ticket touting and how it affects you.

Teachers now have the power to search pupils for knives and offensive weapons without consent. n2k finds out more.

Consumer legislation protects you when shopping in the high street and 'at a distance' (over the phone, by post and via the internet).
You can get your money back or a repair or replacement if a product is faulty or does not do what it is supposed to.
You are not entitled to anything if you just change your mind, unless you are purchasing 'at a distance'.
You are entitled to a full refund if you order goods 'at a distance' and do not receive them within 30 days or by another agreed date.
If you are not sure of your rights, contact your Citizen's Advice Bureau.