Know Your Rights

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Administration

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Portsmouth FC has 'gone into administration'. What does this term mean?

Read 'Administration' in full

Making laws

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Future laws must pass different stages before they can be enforced.

Read 'Making laws' in full

Mobile rip-off

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Ever been ripped-off via your phone? You're not the only one.

Read 'Mobile rip-off' in full

5 Things u need2know

  1. Consumer legislation protects you when shopping in the high street and 'at a distance' (over the phone, by post and via the internet).
  2. You can get your money back or a repair or replacement if a product is faulty or does not do what it is supposed to.
  3. You are not entitled to anything if you just change your mind, unless you are purchasing 'at a distance'.
  4. You are entitled to a full refund if you order goods 'at a distance' and do not receive them within 30 days or by another agreed date.
  5. If you are not sure of your rights, contact your Citizen's Advice Bureau.

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