Know Your Rights

Stop and search

Do you know about the “stop and search” and “stop and account” laws?

Why have some music videos been removed from YouTube?

Ever wanted to buy tickets for a concert and found them online for twice the price? n2k looks at ticket touting and how it affects you.

Consumer legislation protects you when shopping in the high street and 'at a distance' (over the phone, by post and via the internet).
You can get your money back or a repair or replacement if a product is faulty or does not do what it is supposed to.
You are not entitled to anything if you just change your mind, unless you are purchasing 'at a distance'.
You are entitled to a full refund if you order goods 'at a distance' and do not receive them within 30 days or by another agreed date.
If you are not sure of your rights, contact your Citizen's Advice Bureau.